The interview was done virtually and lasted about 20 minutes. The interviewer asked me about myself and my job history. She then went on to give a brief background about ADT and explained the position.
Interview questions [1]
Question 1
How would you handle a customer that that isn’t tech savvy.
Thank you for sharing your positive feedback regarding your interview to join our customer support team! Welcome to the ADT family!
ADT interviews FAQs
Customer Care Agent applicants have rated the interview process at ADT with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at ADT as a Customer Care Agent according to 1 Glassdoor interviews include:
Drug test: 33%
Background check: 33%
One on one interview: 33%
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