The interview was done virtually and lasted about 20 minutes. The interviewer asked me about myself and my job history. She then went on to give a brief background about ADT and explained the position.
Interview questions [1]
Question 1
How would you handle a customer that that isn’t tech savvy.
Customer Care Agent applicants have rated the interview process at ADT with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Common stages of the interview process at ADT as a Customer Care Agent according to 1 Glassdoor interviews include:
Background check: 33%
Drug test: 33%
One on one interview: 33%
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