Customer Service Representative (CSR) II applicants have rated the interview process at ADT with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) II roles take an average of 9 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at ADT overall takes an average of 14 days.
Common stages of the interview process at ADT as a Customer Service Representative (CSR) II according to 2 Glassdoor interviews include:
Drug test: 25%
Background check: 25%
Phone interview: 25%
Personality test: 13%
Skills test: 13%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 3 days. I interviewed at ADT (Metairie, LA) in Oct 2022
Interview
Phone interview begins with verification of who you are and where you're based. Then they'll ask you about relevant experience and then on to outlining job description and pay. Its a really brief interview.
I applied online. The process took 2 weeks. I interviewed at ADT (Knoxville, TN) in Jan 2024
Interview
First you are sent an assessment and then will be followed up by a pre-screen phone call. After the phone call you will be informed if you were chose for a video interview which uses the star method and some informal conversation.
Interview questions [1]
Question 1
How you handled a situation where something was changed in your workplace and how did you react?