I applied online. I interviewed at ActiveCampaign (Chicago, IL) in Aug 2017
Interview
I never actually got to do an interview. About 2 weeks after applying, I got an email that they'd like to do a phone screening; I went to sign up for a time slot, but the first available was over 2 more weeks out. I signed up anyway. Day of, I prepare like normal, wait for a call at 1pm. At 1:03, I get an email about how their needs have changed, even though the job is still posted. No wonder they're always hiring; there's no way to reach out to HR, and it seems like a mess. My guess is that a reminder popped up on the guy's calendar and he didn't want to be bothered at the moment. It's a shame to think that they're fine with treating people with such disregard.
Interview questions [1]
Question 1
Choose a 30-minute time slot of availability for a phone call in the next few days to discuss your background and interest in ActiveCampaign
I applied through an employee referral. The process took 3 weeks. I interviewed at ActiveCampaign in Aug 2021
Interview
First step was a phone interview with the Talent Acquisition Specialist. She did a great job of explaining the role, the company and the interview process. Next step was to meet with the hiring leader. The third step was to meet with the hiring leader's boss and two peers. The final step was a mock coaching session.
Interview questions [5]
Question 1
Tell me about a time you worked cross-functionally to achieve a goal.
I applied online. The process took 3 weeks. I interviewed at ActiveCampaign (Chicago, IL) in Jul 2021
Interview
The interview process was seamless and took around 3-weeks from initial phone screen through final offer. You could really tell that each step had a specific purpose and they knew what they were looking for! The recruiter was super friendly and a great communicator throughout the entire process (even post-offer).
Interview questions [1]
Question 1
- Why ActiveCampaign?
- Tell me about a time when questions.
- What do you look for in a leader/manager?
- Past experience questions.
I applied online. I interviewed at ActiveCampaign in Feb 2021
Interview
-Phone Screen
-Interview with 2 managers and another CSM
-Mock client onboarding call with a manager and CSM
The process took about a month. Standard Interview Qs about past client experience, size of book of biz, etc. The team was welcoming and engaged and the talent acquisition was really above and beyond in terms of setting timing expectations and checking in for all next steps.
Interview questions [1]
Question 1
How would you manage a large book of biz?
Experience with contract renewals?
Customer Success Manager applicants have rated the interview process at ActiveCampaign with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 50% positive. To compare, the company-average is 46.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 21 days to get hired, when considering 6 user submitted interviews for this role. To compare, the hiring process at ActiveCampaign overall takes an average of 24 days.
Common stages of the interview process at ActiveCampaign as a Customer Success Manager according to 6 Glassdoor interviews include:
Phone interview: 40%
One on one interview: 20%
Group panel interview: 13%
Drug test: 13%
Background check: 7%
Other: 7%
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