1st step was a recruiter screen, which went smoothly - she was engaged and able to answer all questions. 2nd step was hiring manager - overall friendly guy, asked question about experience and specifically around experience upselling and retention as it pertained to monthly pricing models. 3rd step was case study - this was pretty intense (though maybe I just put too much thought into it). I’d recommend budgeting a day to give it the right amount of attention. 4th step was virtual zoom - one 2:1 with CSMs, 2 with individual CSMs, and another with a cross-functional role that you’d work with closely. This step is where I’d say there needs to be a lot of improvement, as it was totally unstructured, I got the same revolving door of questions the entire time - and also, to be honest, my 2:1 pair could not have been more disinterested in the conversation. It was 2pm and one looked like I’d just interrupted her nap and was blocking her ability to continue said nap. I honestly felt like I’d offended her just because I had the nerve to ask a couple of questions after she’d finished asking hers. While the other three sessions were fine, it got the interview started on the wrong foot and I kind of knew after that interaction that I wasn’t going to get the job. And I didn’t. Overall, it was a great process; the recruiter even reached out to me offering to schedule a call around feedback. Just, that one interview gave me a sour taste.