I applied online. The process took 4 weeks. I interviewed at Aircall (Paris) in Aug 2021
Interview
Der Bewerbungsprozess bei Aircall für die Customer Success Manager-Rolle ist professionell, gut strukturiert und angenehm. Er beginnt mit einem freundlichen Gespräch mit dem Recruiter, gefolgt von Interviews mit dem Hiring Manager und Teammitgliedern, die auf Fachkenntnisse und Team-Fit eingehen. Besonders positiv ist die praxisnahe Fallstudie, die Bewerbern die Möglichkeit gibt, ihre strategischen und kundenorientierten Fähigkeiten zu präsentieren. Insgesamt überzeugt der Prozess durch klare Kommunikation, wertschätzende Gespräche und eine offene Unternehmenskultur.
Interview questions [1]
Question 1
Wie gehen Sie mit einem unzufriedenen Kunden um, der mit unserem Produkt nicht den erwarteten Mehrwert sieht
I applied online. The process took 7 weeks. I interviewed at Aircall
Interview
J’ai passé un processus de recrutement en 4 étapes : premier échange avec la responsable du programme, étude de cas à présenter en anglais, entretien avec la responsable de l’équipe, puis entretien final en présentiel avec le Directeur. Tous les échanges se sont faits en anglais, bien que le poste soit pour le marché français. Les retours étaient positifs à chaque étape, mais après l’entretien final, la fin n’a pas été top. Vu le temps passé et mes relances pour obtenir une réponse, j’ai finalement reçu une réponse négative par email, très générique, sans aucune raison spécifique, ce qui était un peu décevant.
Interview questions [1]
Question 1
Gestion de taches, KPIs, etude de cas avec 6 questions.
I applied online. The process took 2 weeks. I interviewed at Aircall in Nov 2024
Interview
I was supoosed to go through the 4 stages process, but to continue they needed to discuss my salary aspirations, which for the recruiter they were aligned to company's policy. The only thing missing was that had to have the validation of the Director of Customer Success. The recruiter never got back to me, not even on LinkedIn.
Interview questions [1]
Question 1
The recruiter was speaking most of the time and no real questions...
I applied online. I interviewed at Aircall (Sydney) in Feb 2023
Interview
Usual automated interview, First stage was 15 minute conversation; went through smoothly, the interviewer spoke for 14 minutes, was rushed, and late. Stage 2 with hiring panel; had an interview at 2.30PM, I received an email 20 minutes before the interview that they needed to reschedule. The next day I received an email that I was not successful.
Customer Success Manager applicants have rated the interview process at Aircall with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 42.3% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 22 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Aircall overall takes an average of 26 days.
Common stages of the interview process at Aircall as a Customer Success Manager according to 3 Glassdoor interviews include:
One on one interview: 27%
Skills test: 27%
Phone interview: 27%
Personality test: 9%
Group panel interview: 9%
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