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      Airtable

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      Customer Success Manager Interview

      Mar 30, 2018
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at Airtable

      Interview

      I applied online and received an email about a month later. I had two phone interviews, one with the hiring manager and another with a peer or another Customer Success Manager. After the second interview, I never heard back from anyone again. I've emailed and no response. Bad candidate experience and this could be a reflection of the company culture. Have the courtesy to respond and keep candidates updated on the status. I'm a big girl with high EQ-I can handle rejection!! Also, the process was too long. It took about two months in total.

      Interview questions [1]

      Question 1

      Asked about my current and previous experience.
      1 Answer
      9

      Other Customer Success Manager Interview Reviews for Airtable

      Customer Success Manager Interview

      Jul 30, 2022
      Anonymous Interview Candidate
      Philadelphia, PA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Airtable (Philadelphia, PA) in Jun 2022

      Interview

      Very similar to what you've read here: - Screening call/interview with hiring manager - Multi-step second interview with: 1) Additional hiring manager interview, mock EBR, product walkthrough with an implementation consultant - References - Call with head of dept The interview process requires an unreasonable amount of work. I made it through and to the final interview with the head of the department, but not before they contacted my references. The final interview apparently didn't go well because it didn't result in an offer. I thought the dept head was pretty arrogant, which is odd because there's so much emphasis on humility at the company. What bothered me beyond everything else was that they contacted my references and wasted their time for a process that didn't ultimately end up with an offer. It was incredibly inappropriate and the follow up from Airtable afterwards, after all the time spent in the process, was weak. I stewed on the entire thing for a couple of weeks but I think they did me a favor and to their credit, I wasn't a good fit. Airtable is looking for robots--people they can mold/morph into what THEY think a great CSM is. That isn't me and I'm glad they passed on my candidacy--I found a job a month later for the same money that was a great fit. I doubt they read these, but for the love of god--do NOT contact references unless an offer is coming. It's horribly unprofessional.

      Interview questions [1]

      Question 1

      Describe a time when you had to persuade an executive to do something.
      Answer question
      3

      Customer Success Manager Interview

      May 24, 2022
      Anonymous Interview Candidate
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Airtable in May 2022

      Interview

      1) Phone screen with recruiter 2) 45 minute Zoom interview with hiring manager 3) Mock QBR with hiring manager and two peers 4) Product exercise with implementation manager 5) Cross collaboration interview with implementation manager The entire process took a month. They moved quickly with their decision to move you to the next interview round. The mock QBR was the most difficult part of the entire process as they want you to review metrics and utilization without providing mock metrics to base your assumptions off of. You receive a GrubHub gift card for your time which is a nice touch.

      Interview questions [1]

      Question 1

      Describe a time where your manager asked you to do something that you felt was unfair.
      Answer question
      2

      Customer Success Manager Interview

      May 31, 2022
      Anonymous Interview Candidate
      Denver, CO
      No offer
      Negative experience
      Difficult interview

      Application

      I applied through a recruiter. The process took 4 weeks. I interviewed at Airtable (Denver, CO) in May 2022

      Interview

      1. Phone Screen with Recruiter 2. Interview with HM 3. 4 hour interview- again with HW, Product Exercise and Mock Adoption Review I’ve interviewed with many companies throughout my career, and this was easily one of the worst, most disorganized processes ever. Over the 3 weeks I interviewed, I worked with literally 5 different recruiters. They rescheduled who I was meeting with numerous times. They then told me that I would hear back the next day, and of course I didn’t- I had to follow up only be told that my “background and experience would not set me up for success in the role.” Overall- pretty sure I dodged a bullet here. Don’t bother wasting your time like I did. Only good part was the GrubHub gift card they send you.

      Interview questions [1]

      Question 1

      Tell me about a time where you received negative feedback
      Answer question
      2

      Airtable interviews FAQs

      • Customer Success Manager applicants have rated the interview process at Airtable with 3.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 15% positive. To compare, the company-average is 44% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Customer Success Manager roles take an average of 49 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Airtable overall takes an average of 28 days.
      • Common stages of the interview process at Airtable as a Customer Success Manager according to 13 Glassdoor interviews include:

        Phone interview:  24%

        One on one interview:  21%

        Group panel interview:  18%

        Presentation:  15%

        Skills test:  15%

        Background check:  6%

        Personality test:  3%

      • Here are the most commonly searched roles for interview reports -

        1. Software Engineer(34) ;
        2. Account Executive(27) ;
        3. Enterprise Account Executive(6) ;
        4. Customer Success Manager(5) ;
        5. Sales(5) ;
        6. Business Development Representative (BDR)(4) ;
        7. Customer Support Advocate(4) ;
        8. Marketing(4) ;
        9. Senior Software Engineer(4) ;
        10. People Team Member(3) ;
        11. Recruiter(3) ;
        12. Sales Development Representative (SDR)(3) ;
        13. Customer Success(2) ;
        14. Customer Success Manager (CSM)(2) ;
        15. Engineering Manager(2) .


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      Jobs at Airtable

      12 jobs in United States
      Director, AI Transformation & Customer Success
      San Francisco, CA
      ·
      $248K - $351K /yr
      (Employer provided)
      View job
      Product Manager
      San Francisco, CA
      ·
      $187K - $235K /yr
      (Employer provided)
      View job
      Product Manager
      United States
      ·
      $187K - $235K /yr
      (Employer provided)
      View job
      Manager, Sales Strategy & Planning
      Austin, TX
      ·
      $166K - $216K /yr
      (Employer provided)
      View job
      Manager, Sales Strategy & Planning
      San Francisco, CA
      ·
      $166K - $216K /yr
      (Employer provided)
      View job
      View all Customer Success Manager Jobs