Customer Success Manager applicants have rated the interview process at Airtable with 3.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 15% positive. To compare, the company-average is 44% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Success Manager roles take an average of 49 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Airtable overall takes an average of 28 days.
Common stages of the interview process at Airtable as a Customer Success Manager according to 13 Glassdoor interviews include:
Phone interview: 24%
One on one interview: 21%
Group panel interview: 18%
Skills test: 15%
Presentation: 15%
Background check: 6%
Personality test: 3%
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I applied online. The process took 5 months. I interviewed at Airtable (San Francisco, CA) in Jul 2017
Interview
Zero, there is no process. I applied three times to a job that I was incredibly excited about and on paper am perfectly qualified for. I literally do the EXACT same thing at a similar technology company. I never received a confirmation or rejection email.
After a month, I messaged their recruiter and hiring manager to follow up. No response whatsoever. I can understand high volume of applicants being a challenge, but this is a tech company and they can't even send a confirmation that they've received and application, or a form rejection letter if they did.
It's absolutely pathetic that their recruiting staff is so unprofessional they can't respond to a direct message asking to confirm that an application was received or to confirm that they were rejected over a month after I applied. My only conclusion is that the team at this company is so stuck-up that they deem their peers to not be worthy of even notifying them that their application won't be considered.
I will say their application asked some incredibly engaging questions, and gave the impression that their team was interested in people with critical thinking and cross-functional skills. But again, the lack of professionalism overshadows this.
Interview questions [1]
Question 1
What's something that you're intellectually curious or passionate about?
I applied through a recruiter. The process took 4 weeks. I interviewed at Airtable (Philadelphia, PA) in Jun 2022
Interview
Very similar to what you've read here:
- Screening call/interview with hiring manager
- Multi-step second interview with: 1) Additional hiring manager interview, mock EBR, product walkthrough with an implementation consultant
- References
- Call with head of dept
The interview process requires an unreasonable amount of work. I made it through and to the final interview with the head of the department, but not before they contacted my references.
The final interview apparently didn't go well because it didn't result in an offer. I thought the dept head was pretty arrogant, which is odd because there's so much emphasis on humility at the company.
What bothered me beyond everything else was that they contacted my references and wasted their time for a process that didn't ultimately end up with an offer. It was incredibly inappropriate and the follow up from Airtable afterwards, after all the time spent in the process, was weak.
I stewed on the entire thing for a couple of weeks but I think they did me a favor and to their credit, I wasn't a good fit. Airtable is looking for robots--people they can mold/morph into what THEY think a great CSM is. That isn't me and I'm glad they passed on my candidacy--I found a job a month later for the same money that was a great fit.
I doubt they read these, but for the love of god--do NOT contact references unless an offer is coming. It's horribly unprofessional.
Interview questions [1]
Question 1
Describe a time when you had to persuade an executive to do something.
I applied online. The process took 4 weeks. I interviewed at Airtable in May 2022
Interview
1) Phone screen with recruiter
2) 45 minute Zoom interview with hiring manager
3) Mock QBR with hiring manager and two peers
4) Product exercise with implementation manager
5) Cross collaboration interview with implementation manager
The entire process took a month. They moved quickly with their decision to move you to the next interview round. The mock QBR was the most difficult part of the entire process as they want you to review metrics and utilization without providing mock metrics to base your assumptions off of.
You receive a GrubHub gift card for your time which is a nice touch.
Interview questions [1]
Question 1
Describe a time where your manager asked you to do something that you felt was unfair.
I applied through a recruiter. The process took 4 weeks. I interviewed at Airtable (Denver, CO) in May 2022
Interview
1. Phone Screen with Recruiter
2. Interview with HM
3. 4 hour interview- again with HW, Product Exercise and Mock Adoption Review
I’ve interviewed with many companies throughout my career, and this was easily one of the worst, most disorganized processes ever. Over the 3 weeks I interviewed, I worked with literally 5 different recruiters. They rescheduled who I was meeting with numerous times. They then told me that I would hear back the next day, and of course I didn’t- I had to follow up only be told that my “background and experience would not set me up for success in the role.”
Overall- pretty sure I dodged a bullet here. Don’t bother wasting your time like I did. Only good part was the GrubHub gift card they send you.
Interview questions [1]
Question 1
Tell me about a time where you received negative feedback