I applied online. The process took 3 weeks. I interviewed at Alaska Airlines (Renton, WA) in Mar 2017
Interview
Submit application; online interview; phone interview; in-person interview of anywhere from 50-100 applicants; information and video segment; group exercise; break; one on one; accept or decline; drug testing/finger printing
Other CSA - Customer Service Associate Interview Reviews for Alaska Airlines
I applied online. I interviewed at Alaska Airlines (Orlando, FL)
Interview
Quick and easy process very loving people and had a passion for helping people build a career facing real life problems and given a small assignment was able to gear towards the correct opportunity that best suits an individual
Interview questions [1]
Question 1
Q:If given the opportunity to be able to change the world through flight what would you do?
I applied in-person. I interviewed at Alaska Airlines
Interview
Pretty great just make sure to be prepared for the interview and be ready to spend about 3-4 hours at the location its more of a hiring event than a interview
Very easy and straightforward. Minimal questions. It was awhile ago so i don’t remember them all very well, but the experience was typical. Benefits reviewed. Duties mentioned. Pay also mentioned since it is a union job. Schedule was crappy since you’re starting new.
CSA - Customer Service Associate applicants have rated the interview process at Alaska Airlines with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for CSA - Customer Service Associate roles take an average of 33 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Alaska Airlines overall takes an average of 32 days.
Common stages of the interview process at Alaska Airlines as a CSA - Customer Service Associate according to 9 Glassdoor interviews include:
Drug test: 22%
Skills test: 19%
One on one interview: 19%
Phone interview: 15%
Group panel interview: 11%
Background check: 7%
IQ intelligence test: 4%
Presentation: 4%
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