CSA - Customer Service Associate applicants have rated the interview process at Alaska Airlines with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 67% positive. To compare, the company-average is 67.3% positive. This is according to Glassdoor user ratings.
Candidates applying for CSA - Customer Service Associate roles take an average of 33 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at Alaska Airlines overall takes an average of 32 days.
Common stages of the interview process at Alaska Airlines as a CSA - Customer Service Associate according to 9 Glassdoor interviews include:
Drug test: 22%
Skills test: 19%
One on one interview: 19%
Phone interview: 15%
Group panel interview: 11%
Background check: 7%
Presentation: 4%
IQ intelligence test: 4%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 4 weeks. I interviewed at Alaska Airlines (Portland, OR) in Mar 2019
Interview
I had a phone interview with in a week of applying, A week or two later I was invited for a face-to-face interview with about 30 other applicants at a hotel. My first interview was more formal and I was called back for a second and told to wait with the rest of the group. My second interview with another supervisor was more relaxed but this may just depend on who Is interviewing you. I was told to wait again and called out of the room by the congratulations or regrets associate. I was hired on the spot and immediately taken for my drug test and fingerprints. The background check took about a month and I was cleared. A few weeks later I was sent for training for 10 straight days in Seattle.
I applied online. I interviewed at Alaska Airlines (Orlando, FL)
Interview
Quick and easy process very loving people and had a passion for helping people build a career facing real life problems and given a small assignment was able to gear towards the correct opportunity that best suits an individual
Interview questions [1]
Question 1
Q:If given the opportunity to be able to change the world through flight what would you do?
I applied in-person. I interviewed at Alaska Airlines
Interview
Pretty great just make sure to be prepared for the interview and be ready to spend about 3-4 hours at the location its more of a hiring event than a interview
Very easy and straightforward. Minimal questions. It was awhile ago so i don’t remember them all very well, but the experience was typical. Benefits reviewed. Duties mentioned. Pay also mentioned since it is a union job. Schedule was crappy since you’re starting new.