BT Group Customer Service Representative interview questions

It was on team, the interview was very chill.. Easy questions were asked by the board and I was not feel nervous at all. Theee rounds were there in total. 1st was HR and rest was technical team and Manager round.

3 stage including Role play at the end. Initial interview and then business analysis and presentations along with sales competency to be demonstrated throughout. Each stage requires to be passed to reach next. Although this is now 15 years old so likely different today.