I applied online. The process took 3 weeks. I interviewed at BT Group (Budapest) in Oct 2019
Interview
1. Submit application online 2. Quick phone call to arrange an interview 3. One hour interview with team leaders. After that they ask you to wait two weeks for a response, either positive or negative they will write back
I applied online. I interviewed at BT Group (Budapest) in Sep 2020
Interview
Due to the pandemic situation the interview took place on skype. I was interviewed by my future team leader and a HR specialist and it took approximately one hour. We talked mostly in English as this is the main language at the company. They asked about me; education, former jobs, positions etc and then they tested me by asking how would I react in different situations.
Interview questions [1]
Question 1
What would you do if you are back from holiday and you realize that your backup didn't fulfill their duties and your customer is angry?
I applied through a staffing agency. I interviewed at BT Group (New Delhi) in Sep 2017
Interview
Comfortable and constructive. Technical discussion rather was good and genuine feedback given for areas of improvement. Comfortable and constructive. Technical discussion rather was good and genuine feedback given for areas of improvement
Service Request Manager applicants have rated the interview process at BT Group with 3.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 62% positive. This is according to Glassdoor user ratings.
Candidates applying for Service Request Manager roles take an average of 21 days to get hired, when considering 4 user submitted interviews for this role. To compare, the hiring process at BT Group overall takes an average of 28 days.
Common stages of the interview process at BT Group as a Service Request Manager according to 4 Glassdoor interviews include:
Group panel interview: 23%
Presentation: 23%
One on one interview: 15%
IQ intelligence test: 15%
Personality test: 8%
Background check: 8%
Phone interview: 8%
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