Boots Customer Service Representative interview questions
based on 24 ratings - Updated Nov 12, 2025
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Customer Service Representative applicants have rated the interview process at Boots with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 1 day. I interviewed at Boots (London, England) in Oct 2023
Interview
Great process, hired for xmas cover and loved it. Shame the store didn't need me afterwords as I really enjoyed my time there in the Oxford Street Branch. Great staff and Great customers.
Manager was very polite, was a phone interview. Asked a lot of questions nothing specifically about customer service but mostly about availability and other locations I could be sent to.
Very says basic questions relating back to retail and sales. Why you want to work here what can you offer how do you deal with difficult customers your working hours