Boots Customer Service Representative interview questions
based on 24 ratings - Updated Nov 12, 2025
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Boots interviews FAQs
Customer Service Representative applicants have rated the interview process at Boots with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
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I applied online. The process took 2 weeks. I interviewed at Boots in Nov 2017
Interview
Had worked for the company previously and interview process hadn’t changed in 7 years. Asked to specify when I could work and then got to interview and had scored highly but then told me that the hours weren’t available. Complete waste of time and money.
I applied online. The process took 5 days. I interviewed at Boots (Cambridge, England) in Dec 2018
Interview
I used this app to help me prepare for my interview so I thought I would keep the ball rolling.
I was asked questions which were highlighted by the company after I had taken the online test. They were mainly about teamwork, how you would interact with customers and what transferable skills you have.
We then went on to the shop floor where I had to sell the manager a product. Always come back to the product when doing this. We then walked down an aisle and talked about what I would change. As long as you focus on the customer and have the company in mind you should be okay.
Interview questions [3]
Question 1
How have you made a mistake previously and how did you resolve it?
I applied online. I interviewed at Boots (London, England) in May 2013
Interview
I applied online, filled out the questionnaire/ competency test, I was called for an interview, with a quick scenario based shop floor exercise; You should try to help out any customers you see needing help, and also keep an eye on the merchandise to make sure products are in place
Interview questions [1]
Question 1
tell me about you? where do you see yourself in the future