I applied online after seeing the vacancy on Indeed. The initial application was very fast and easy (basic details), and then later that day I had an email to complete an online test. This was also relatively easy and revolved around competency questions (what would you do if....). After passing this stage, I had an email that asked me to book an interview date and time slot. (For which I received a confirmation email and interview reminder email.) On the day of the interview I arrived at Boots and had to ask at the counter where I should go as I wasn't advised on the email. I was taken to the office upstairs, where I met with a line manager who ran the interview. I was advised that the interview would be an hour online and would include an interview, and a test type activity on the shop floor. The interview half of the interview actually only lasted about 5 - 10 minutes, where I was asked very basic questions such as 'Tell me about yourself?' 'Why are you interested in Boots?' 'What are your strengths?' We then went to the shop floor, where I was asked to pick out a product I liked, and suggest how I would sell it to somebody. (Research before hand helped this...knowing information about the product such as that it is award winning...or just having a strong opinion on it and knowing what positive effects it has is useful). I was then asked a few other questions on the shop floor, such as what advise I would give an older lady coming in wanting a gift for a friend of a similar age. I was also asked how I would deal with a confused looking teenager on the hair care isle. Here I answered that I would ask the customer if I could help them (as you have to be mindful of approachable and non approachable customers e.g someone with headphones in, someone in a rush), and then proceed to ask questions so that I could understand the customers requirements. I also said I'd give advise that seemed personal so the customer felt comfortable with me and that they could trust my judgement. I was then asked to actually approach 3 different customers and ask if they needed any help (which I found odd as I couldn't actually help with any of the issues and had to ask the interviewer to assist the customers....but overall I just made sure I was friendly and smiley here.) Finally, I was asked how I would improve a shelf. I said with a small amount of time I would pull all the items forward and ensure they are all front facing. With a longer amount of time I would fill the shelves from the stock room. After walking back to the office, I had to provide my passport to be photocopied, and that was the end of the interview. It actually took around 20/30 minutes rather than the hour I was told on the email, but I understand the interviewer was probably busy that day and that the first half of the interview would probably be slightly longer usually.