I applied online. The process took 2 weeks. I interviewed at Boots (Glasgow, Scotland) in Aug 2019
Interview
There's sort of 2 parts of the interview and the 2nd part is broken into 3 stages. For the first part, you will be off the shop floor having a casual chat with the interviewer and other interviewees. I remember we were told we would not be assessed for this part but it's still important to make a good impression. Here, she explained some products and you had to practice them on each other and how you would speak to a customer and try and get them to take a seat.
For the second part, you go to the shop floor and the tasks are divided among you but you're always observed. You will have a turn at:
1) connecting - this is where you go out to find a customer and help them and eventually try to get them to come take a seat and try No7 on them (using the products you tried upstairs). I managed to get someone over who was looking at the Maybelline make up by asking if they were ok and mentioning that I was trying out some foundation for No7.
2) Looking at the wall with No7 products and describing what you see. Normally they're divided into a section of Cosmetics, then Skincare (including anti-age products and cleansing), suncare and fake tan and finally men.
3) Picking up your fave No7 item and talking about it in a way that is passionate and engaging. I didn't know anything about any of No7 but knew about the foaming cleanser and explained that I loved how it took off all my make up quickly and easily and didn't leave me with panda eyes!
This is a very lengthy interview - I was there for 3 hours which I thought was very excessive. It's important to try and be friendly and attend to customers even if you don't know much about the products, someone who does should be around you to help. I was told there was to be a 2nd interview where I'd meet the Assistant Manager but as I met him that day on the shop floor and spoke to him that day, this stage was skipped.
HINT: I came in 10 minutes early to have a look at the products, and ended up chatting to the No7 Advisor there. She helped me feel so relaxed and we got on well straight away.
Interview questions [1]
Question 1
What do you know about Boots? What do you know about No7? What's your favourite No7 product?
It was very basic
It was an assessment, I had to bring proof to the No7 counter and make them buy No7 products.
It can challenging for people who do not like interacting with people
there were two interviews, stage 1 and stage 2. stage one in person customer interaction 1 hour long had to do customers makeup and product promotion, stage two online meeting
2 part interview, the first part of the interview you are on the shop floor they are marking you on your skills on how confident you are to approach a customer in the store and bring them back to store, make sure to try and get someone back that is what they are looking for, they will ask you to put some makeup on the customer they are not marking your makeup skills they want too see you won’t have a problem with approaching customers and bringing them back to counter.
If u pass this part of the interview they will then ask you back and do a formal interview they ask a lot of questions about what would you do in scenarios.
Interview questions [1]
Question 1
How would you deal with a difficult customer?
Describe a time you worked in a team?