Customer Service Advisor applicants have rated the interview process at Boots with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Service Advisor according to 1 Glassdoor interviews include:
Phone interview: 33%
One on one interview: 33%
Skills test: 33%
Here are the most commonly searched roles for interview reports -
I applied online. The process took 2 weeks. I interviewed at Boots in Apr 2021
Interview
Applied on their website and went through their personality questionnaire which completely sucked and the results were not indicative of me as a person at all. I got reserve listed then later emailed to book a phone interview. I booked one for 11 o'clock in a few days and then I got a phone call saying their system had double booked me with someone else so they said they'd move me to 10 o'clock. There I was waiting at 10 for the call and nothing. Thought they must have forgotten and they would call at 11. They did not call until 12. Despite that the interviewer was friendly and the questions weren't too hard although they were very long and wordy, how something made you feel and what you did and how and why blah blah blah. I thought the interview went well but I got an email rejecting me the next day. Another store that reserve listed me has now contacted me for an interview but based off of this experience, I will not be taking them up on it.
Interview questions [2]
Question 1
Tell me about a time you had to build a relationship with someone who was different to you. How were they different and what did you do? How did it make you feel?
I applied online. The process took 1 week. I interviewed at Boots (Nottingham, England)
Interview
IT test and then self-introduction, and then two Scene Questions : Give an example of when you helped a customer solve a problem and an example of when you received a new task.
Interview questions [1]
Question 1
IT test and then self-introduction, and then two Scene Questions
Applied online and then assessment to complete . Once you complete and pass the online test. They will call for interview in the store . Then there will be 2 rounds in the store .
I applied online. The process took 2 weeks. I interviewed at Boots (Nottingham, England) in Jun 2025
Interview
Sat in reception with around 15 others, whilst my ID was checked and got visitor badge. Then separated and did a quick tour with some others. Then a 10 minute IT task based on keyboard shortcuts, but only really takes a couple of minutes. Then taken to wait in reception until taken into interview. Asked to tell them about yourself, followed by 2 questions, then you can ask any yourself.
Interview questions [2]
Question 1
How would you deal with a customer that comes to you with a problem?