The process was excellently executed. The recruiters briefed the interviewee’s with every round of interview. The interviewers were understanding and knew their job very well. They provided instant feedback as well, which was helpful.
I applied online. The process took 1 week. I interviewed at Boots (Nottingham, England)
Interview
IT test and then self-introduction, and then two Scene Questions : Give an example of when you helped a customer solve a problem and an example of when you received a new task.
Interview questions [1]
Question 1
IT test and then self-introduction, and then two Scene Questions
Applied online and then assessment to complete . Once you complete and pass the online test. They will call for interview in the store . Then there will be 2 rounds in the store .
I applied online. The process took 2 weeks. I interviewed at Boots (Nottingham, England) in Jun 2025
Interview
Sat in reception with around 15 others, whilst my ID was checked and got visitor badge. Then separated and did a quick tour with some others. Then a 10 minute IT task based on keyboard shortcuts, but only really takes a couple of minutes. Then taken to wait in reception until taken into interview. Asked to tell them about yourself, followed by 2 questions, then you can ask any yourself.
Interview questions [2]
Question 1
How would you deal with a customer that comes to you with a problem?
Customer Service Advisor applicants have rated the interview process at Boots with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 72.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 14 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Boots overall takes an average of 16 days.
Common stages of the interview process at Boots as a Customer Service Advisor according to 1 Glassdoor interviews include:
Skills test: 33%
Phone interview: 33%
One on one interview: 33%
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