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      East West Bank

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      Senior Customer Service Representative Interview

      Mar 8, 2018
      Anonymous employee
      San Gabriel, CA
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at East West Bank (San Gabriel, CA) in Nov 2014

      Interview

      I've submitted my resume on a job seek site. I've applied online with East West Bank. Their human resource saw my resume and contacted me offering me a job. I, first had to take a test on cash handling and an assessment on customer service. Once I've passed East West Bank's human resource referred me to the branch that needed employee. I've went in for an interview at the San Gabriel Branch and the original branch manager was very please with me and offered me the position.

      Interview questions [1]

      Question 1

      Why did I decide to leave my previous job?
      1 Answer

      Other Senior Customer Service Representative Interview Reviews for East West Bank

      Senior Customer Service Representative Interview

      Jan 16, 2018
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Positive experience
      Average interview

      Application

      I applied through a recruiter. The process took 8 weeks. I interviewed at East West Bank (San Francisco, CA) in Dec 2017

      Interview

      First contacted by an outside recruiter through LinkedIn, very nice lady, was willing to accomodate my university schedule to schedule an on-site interview Interviewed with the FVP in San Francisco branch-- went over every single detail in my resume (I have to admit I have never done that before so I was a bit unprepared) but she was a nice lady Recruiter says that HR will be sending an online assessment for me to take. It's been almost 3 weeks since I met with the FVP and since hearing about the online assessment but I still have not received it. Also heard that they got my email address wrong but how can you get that wrong? Unprofessional. Taking too long to receive the assessment so I'm doubtful that they want to hire me and I've lost interest as well. This position is pretty much the same as a bank teller and I've heard horror stories about the customer service at EWB.

      Interview questions [3]

      Question 1

      Why do you want to be in banking?
      Answer question

      Question 2

      Where do you see yourself in 5 years?
      Answer question

      Question 3

      What was a difficult situation you faced and how did you overcome it?
      Answer question