I applied online. The process took 6 weeks. I interviewed at Hyatt
Interview
I initially applied back in December 2015. I followed up once before Christmas and again after the New Year. The applications were put on hold because of the holidays. I think I landed an interview because I followed up and spoke directly to the Director of HR and the HR Manager. I did really well on all 2 of the interviews. First, I interviewed with the HR Manager, then the Assistant Guest Experience Manager, and then the Director of Guest Experience. I got to the second round and met with the HR Director. After that, I got another call saying that I passed the next step where they would run a background check and do reference checks on me. I didn't get the position but I think persistence will eventually pay off!
I applied online. The process took 1 week. I interviewed at Hyatt (Tysons Corner, VA) in May 2016
Interview
I was called by HR and she asked me a few questions like why I left my last job and how long was I there . Then I was set up with a face to face interview. I talked to the HR front desk supervisor and General manager. They offered me the job right on the spot . This was definitely the longest interview I've ever been on lasting and hour.
Interview questions [1]
Question 1
How would you handle a guest that's upset about (something negitive)?
I applied online. The process took 2 weeks. I interviewed at Hyatt (Tysons Corner, VA) in Jan 2015
Interview
3 interviews one with HR one with your head of department, and one with GM all easy normal interview questions. everybody i interviewed with had been with Hyatt for a long time 10+ years
Guest Experience Agent applicants have rated the interview process at Hyatt with 2.3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 70.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Guest Experience Agent roles take an average of 21 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Hyatt overall takes an average of 15 days.
Common stages of the interview process at Hyatt as a Guest Experience Agent according to 3 Glassdoor interviews include:
Background check: 38%
Phone interview: 25%
One on one interview: 25%
Group panel interview: 13%
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