I interviewed at John Lewis & Partners (Leicester, England)
Interview
group interview, got asked scenario questions between us and had to work together to answer the questions, then got asked individual questions by the interviewer between us in the group.
Interview questions [1]
Question 1
How would you ask someone for their budget in a polite way
I applied online. The process took 4 weeks. I interviewed at John Lewis & Partners (Leicester, England) in Feb 2025
Interview
Entirely group based, no one to one contact. Somewhat impersonal. Essentially an extension of the online assessment, it can feel a little informal in the moment, so the onus is on the participant to stand out with their answers in a room of 11 people.
The questions published online were unhelpful.
Interview questions [1]
Question 1
Frustrated customers are waiting to pick up their parcels in a queue. There are not enough people on tills. Another customer comes up to you with a broken plate asking if there are any more in stock. What do you do?
I applied online. I interviewed at John Lewis & Partners (London, England) in Nov 2024
Interview
Invited into the store to interview with a Team Manager, they were very friendly, put me at ease and came across very professional. The interview itself was relatively straight forward, questions about me, why I was interested in the role and working for the partnership, then a couple of team work, customer service questions. Come prepared with your availability and flexibility.
Interview questions [1]
Question 1
Q. Tell me about a time when you’ve received outstanding customer service?
