I applied online. The process took 1 week. I interviewed at Marks & Spencer
Interview
Asked basic/common questions, i.e. Why do you want this role? Talk me through your experience, How would you describe good customer service, etc. Skipped a customer roleplay scenario, but continued to discuss previous experience and the role in more detail. Mostly looking to match your approach and skills to their needs.
Interview questions [1]
Question 1
How would you define/describe good customer service?
I applied online. I interviewed at Marks & Spencer (Manchester, England)
Interview
Small chat in an office, it felt very casual and it is just more about getting to know you and your values as a person. There is also an exercise on the shop floor during the induction.
I interviewed at Marks & Spencer (Dorking, England)
Interview
Respectful, friendly, encouraging and not slavishly formulaic. Had read my CV and experience thoroughly. Was sympathetic and reassuring regarding my personal circumstances. Appreciated my prior experience with the company so did not labour over standard questions.
Interview questions [1]
Question 1
What I would do if I wasn’t sure of the answer to a customer query
