Small chat in an office, it felt very casual and it is just more about getting to know you and your values as a person. There is also an exercise on the shop floor during the induction.

Asked basic/common questions, i.e. Why do you want this role? Talk me through your experience, How would you describe good customer service, etc. Skipped a customer roleplay scenario, but continued to discuss previous experience and the role in more detail. Mostly looking to match your approach and skills to their needs.