Applying for the role required a personality test and numerical/retail test. Don't fill the personality test truthfully or else you will be "regretted". Interview was given immediately after I passed these so don't put too much effort into your CV/cover letter either, use AI if you want. They definitely don't bother looking at these for temp roles anyway. My interview was at Eldon Square, Newcastle. The process was disorganised, had to wait 20 minutes and they were complaining about how they should sign in interviewees and how they can't fit 30-40 people on the sheets. Clearly it was new to them as well. Prior to the interview I had to look around whilst in store for 3 things that could improve the customer experience. The first questions are your answers to the observation task and then a scenerio based question, the scenerio varies for whichever department you are applying for. But the answer is always the same-customers should never wait. Mention how you will immediately help the customer. This is scored /6. The next 3 questions are scored /9. First question is "What do you think the role entails and why are you a good fit for it". The second question is "How technology improves the customer experience". Mention Sparks cards, Honeywells (they really like that), IPOS. The final question is "How would you go above and beyond for customers", you need to give an example of a time you went above & beyond. Also mention upselling products and providing the latest deals for customers in your answers. The last segment is just about your availability, any booked holidays coming up and then any questions you have for them. If you get rejected your status updates to "Regretted" (weird, i don't know why they are trying to be different so bad). No email update so keep checking online, personally think this is rude considering the whole process takes jumping through hoops, and if unsuccessful you can't apply for 6 months which is a faff on. Good luck!