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      Needle

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      Online Chat Representative Interview

      Apr 23, 2013
      Anonymous employee
      Accepted offer
      Average interview

      Application

      I interviewed at Needle

      Interview

      Filled out online questionnaire, was later contacted for possible chat job (as an independent contractor) for Overstock.com in their Home & Garden areas. I was asked about my experience and interest in home & garden. I had previous experience working with interior designers, renovation and gardening so I was invited to learn their system and then do a certification chat. I passed the certification (which was like a regular customer chat session) and was asked to begin work immediately. As it was, they hired a bunch of us at the same time, then laid us all off about 10 days later. It was quite a waste of time.

      Interview questions [1]

      Question 1

      The questions were what a customer would ask - like "I'm looking for a queen bedroom set", or "what is the warranty on this sink and how fast can it be delivered?"
      Answer question
      3

      Needle interviews FAQs

      • Common stages of the interview process at Needle as a Online Chat Representative according to 1 Glassdoor interviews include:

        Skills test:  100%

      • Here are the most commonly searched roles for interview reports -

        1. Advocate(17) ;
        2. Brand Advocate(11) ;
        3. Chat Agent(6) ;
        4. Needler(5) ;
        5. Community Manager(3) ;
        6. Independent Contractor(3) ;
        7. Product Specialist(3) ;
        8. Advocate/Needler(2) ;
        9. Chat Advocate(2) ;
        10. Chat Specialist(2) ;
        11. Customer Advocate(2) .


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      Jobs at Needle

      1 jobs in United States
      Accounts Assistant
      Singapore
      ·
      SGD 4K - SGD 5K /mo
      (Employer provided)
      View job
      View all Online Chat Representative Jobs