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Xero interviews FAQs
Customer Experience Specialist applicants have rated the interview process at Xero with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 57.5% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Experience Specialist roles take an average of 10 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Xero overall takes an average of 23 days.
Common stages of the interview process at Xero as a Customer Experience Specialist according to 3 Glassdoor interviews include:
Group panel interview: 22%
One on one interview: 22%
Background check: 22%
Drug test: 11%
Phone interview: 11%
IQ intelligence test: 11%
Here are the most commonly searched roles for interview reports -
I applied online. I interviewed at Xero (Wellington, Wellington)
Interview
Video interview went well — plenty of time to prepare. In-person was quicker; they preferred straight answers, not long stories. Even if they seem happy, unclear examples can lose them. Didn’t get the role, but it was a good learning. Not every “no” is bad, just means it wasn’t the right fit. Sharing in case it helps someone else.
Interview questions [1]
Question 1
What is a mistake you’ve made in customer service?
Describe a customer service problem that was out of your control.
Tell us about a time when your priorities changed.
What do you know about Xero?
I applied online. I interviewed at Xero in Jul 2026
Interview
I interviewed for a role at Xero. The interview process felt heavily focused on STAR method and structured responses rather than evaluating actual skills and experience. Also, Interviewer was late to join.
I was told I had the right skills, leadership experience, and was overall suitable for the role ( was doing same from past 4+ years), but was rejected due to longer answers and not following the exact STAR format. It felt like the process prioritised format over substance.
Recruiter was kind enough to offer feedback, which was appreciated. If you're interviewing here, I'd recommend DON'T,
Interview questions [1]
Question 1
Tell me about a time when you disagreed with manager and it lead to an improvement in a process ?
I interviewed at Xero (Auckland, Auckland) in Apr 2026
Interview
I had initial screening and then 1 hour assessment with behavioural questions and video interview. It was fast and moderately difficult. Then after a week of the assessment submission I got an email from HR team for initial interview. I am yet to take part in this interview and this will the my opportunity learn more about the company and the hiring process.
I applied online. I interviewed at Xero in Apr 2026
Interview
The interview had a tell us about yourself question and scenario based questions to show skills. For example tell us about a time you went above and beyond for a customer.
Interview questions [1]
Question 1
Tell us about a time you went above and beyond for a customer?