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      Zendesk

      Acquired by Hellman & Friedman

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      Program Manager Interview

      Apr 19, 2022
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 months. I interviewed at Zendesk (San Francisco, CA) in Sep 2021

      Interview

      My interview process with Zendesk was extremely lengthy , disappointing and emotionally exhausting. This is a super long post, but this was my experience... I applied for a Program Manager position. After the recruiter screen, I was moved on to meet with the Director (hiring manager). The call went well and the Director moved me on to interviews with two additional directors and an SVP. I also had another interview with the hiring manager where I had to present a project I've worked on. The recruiter told me that if they liked me and planned to make an offer, they would pass me to a C-level executive for one last discussion. Well....I made it to the C-level interview! In my mind, based on the impression I was given, this meant there was a pretty good chance I was getting the job. Following the C level discussion, I was told the exec really like me and told them to "find a spot" for me. Shortly after, I was contacted by the recruiter and told that the hiring director had two open positions and one of the positions was for a Sr. Manager. Apparently, she had two candidates she really liked for the Program Manager position (I was one of them), but she also had this Sr. Mgr role and thought I'd be a great fit. I met with the hiring mgr again to discuss and from there, she had me meet with three more people on the team. I was given great feedback from the discussions, but then two weeks later I receive an email from the recruiter indicating that the hiring manager chose someone else for the position. Both positions, that is. The original role I was interviewing for AND the Sr. Manager position that was brought up to me during this process. I was completely deflated. The recruiter was a great communicator and prepared me for each interview. In fact, everyone I interviewed with was fantastic. I just felt absolutely gutted and quite honestly, confused. Fast forward to a few weeks later and one of the directors I had interviewed with for the initial role emailed me. She had a position on her team and wanted to know if I would be interested. Another opportunity! I was very excited. Her and I spoke and she gave me an overview of the role. She said that since I had already interviewed with so many people, she didn't want to put me through too much more. She had me speak to 3 people. All conversations went really well, but then I found out a few weeks later they decided to go with someone else. Again, very confused.

      Interview questions [2]

      Question 1

      Tell me about different projects you've worked on.
      Answer question

      Question 2

      How do you deal with conflicting stakeholders?
      Answer question
      2

      Other Program Manager Interview Reviews for Zendesk

      Program Manager Interview

      Feb 14, 2026
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at Zendesk

      Interview

      many rounds of interviews for the so called cultural fit. their culture is definitely not a healthy one, promoting blame and incompetence. they are totally in their own world, incompetent, unprofessional and wasting your time. they have no idea of running any programs, instead they pass biased judgements. management is oblivious to the toxic culture brewing there. also they find suitable to say they hire people from psychology school to work in IT

      Interview questions [1]

      Question 1

      examples of previous work, scenarios, trying to get as much information as possible for free,
      Answer question

      Program Manager Interview

      Jul 11, 2023
      Anonymous employee
      San Francisco, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Zendesk (San Francisco, CA)

      Interview

      Great experience, can recommend the process. They really value examples during the interviews and and keen to provide a good experience for the candidate. Recruitment team is always friendly and helpful

      Interview questions [1]

      Question 1

      Scenario based and seeking lots of STAR style approaches questions
      Answer question
      1

      Program Manager Interview

      Sep 9, 2021
      Anonymous Interview Candidate
      Round Rock, TX
      No offer
      Negative experience

      Application

      I interviewed at Zendesk (Round Rock, TX)

      Interview

      HR reached out and tried to schedule time - she consistently had to reschedule at the last minute. This went on for a couple of weeks. My last message to her about rescheduling went I responded to.

      Interview questions [1]

      Question 1

      None - it got canceled for one reason not another at the last minute
      Answer question
      1

      Zendesk interviews FAQs

      • Program Manager applicants have rated the interview process at Zendesk with 2.4 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 25% positive. To compare, the company-average is 49.6% positive. This is according to Glassdoor user ratings.
      • Candidates applying for Program Manager roles take an average of 24 days to get hired, when considering 8 user submitted interviews for this role. To compare, the hiring process at Zendesk overall takes an average of 28 days.
      • Common stages of the interview process at Zendesk as a Program Manager according to 8 Glassdoor interviews include:

        Phone interview:  38%

        Group panel interview:  15%

        One on one interview:  15%

        Skills test:  8%

        Drug test:  8%

        Presentation:  8%

        Background check:  8%

      • Here are the most commonly searched roles for interview reports -

        1. Account Executive(169) ;
        2. Software Engineer(127) ;
        3. Senior Software Engineer(93) ;
        4. Sales(55) ;
        5. Business Development Representative (BDR)(45) ;
        6. Sales Development Representative (SDR)(37) ;
        7. Customer Advocate(35) ;
        8. Manager(35) ;
        9. Technical Support Engineer(32) ;
        10. Enterprise Account Executive(28) ;
        11. SMB Account Executive(25) ;
        12. Senior Account Executive(22) ;
        13. Technical Support Specialist Engineer(22) ;
        14. Customer Success Manager(21) ;
        15. Commercial Account Executive(20) .


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      Jobs at Zendesk

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