"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."
phone interview with HR....all one word techical plus hr questions on tcp ip handshake....ftp in detail...ping...icmp....and then after few days she arranged a managerial interview with a manager...not a pure technical one...questions asked were....customer oriented...like customer facing...what if a customer goes impatient...how will u handle it....what if a user not able to receive emails but is able to surf the internet.....questions on past work experience.....college projects....etc
Describe how a packet traverses an MPLS network, and what the packet header looks like.
Explain IPSec tunnel building steps
We are given a N*M grid, print the number of rectangles in it?
What is 1 application that is using udp
you have experience in Custormer Service Management
Difference between the front-end & back-end, can you explain this?
all about network issues if there will be no internet connections
Tell me about your self?
Described yourself and elaborate relevant experience that matches desired job title.
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