Technical Support Interviews

Technical Support Interview Questions

"Technical support jobs combine computer know-how with customer service skills in order to help customers troubleshoot computer-related issues. While some employers require candidates to have a bachelor's or associate's degree in computer science, others may only be looking for some level of computer knowledge and an ability to learn as you go. In an interview, expect to answer a variety of troubleshooting questions, such as how you would help a customer with a program that keeps crashing or a computer that won't connect to the internet."

45,742 technical support interview questions shared by candidates

Why would you fit into their corporate climate (they tell you nobody leaves once they get hired, but a little research shows high job turnover, esp. in the writing team). Such incongruities undermined the interview for me. Perhaps it would be your cup of tea. I don't sense corroboration or collegiate work ethic.
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Senior Technical Writer

Interviewed at Fluke Corporation

3.7
Mar 26, 2014

Why would you fit into their corporate climate (they tell you nobody leaves once they get hired, but a little research shows high job turnover, esp. in the writing team). Such incongruities undermined the interview for me. Perhaps it would be your cup of tea. I don't sense corroboration or collegiate work ethic.

There were many difficult questions that I believe were put in place to test an individuals ability to research, but one of the most unexpected situations that came up was a simulation that was given to remotely connect to a server (from a laptop that was provided) and troubleshoot some network communication issue that the server was having (between it and a few of its hosts). Unfortunately, not all packages necessary to complete the task were installed on the server machine (which didn't have internet access).

Technical & Customer Support Engineer

Interviewed at StoredIQ

3.7
Jun 2, 2014

There were many difficult questions that I believe were put in place to test an individuals ability to research, but one of the most unexpected situations that came up was a simulation that was given to remotely connect to a server (from a laptop that was provided) and troubleshoot some network communication issue that the server was having (between it and a few of its hosts). Unfortunately, not all packages necessary to complete the task were installed on the server machine (which didn't have internet access).

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