Managers have minimal experience, which leads to major problems in schedules, communication, promotions, and the culture overall.
Regional managers/corporate will neglect stands - unless the appliances are broken enough to stop store operations, good luck. In extreme weather, you may be provided a heater or fan. No guarantee. But, you will be outside for a prolonged period of time either way. The stand was incredibly dirty and there was mold in the vents.
Favoritism is rampant - you can pick up shifts, be extremely helpful with shift change, provide a positive customer experience, etc. and if you are not one of the manager's 3-4 closest friends your reward will be a text saying "thanks, you're a good help." Do NOT expect to move up.
Inconsistent schedules - some weeks you get 15 hrs, others, nearly 40. The amount of staff is always changing. It's frustrating as a college student to deal with this. A consistent 25-30 hr work week is simply not possible. You'll work 5:15-10 am one day and 5-11 pm the next. So either you don't make money or your schedule is chaotic and tiring, even when you customize your availability.
This company is cheap. You have to make drinks fast but accurately, but when there are 10 cars in line and three people working (this actually happens regularly), there's simply no way to carry out corporate's expectations. I suppose that the company is willing to sacrifice employee/customer satisfaction to keep labor costs to a minimum. Fantastic business model guys.
Really weird way of paying their workers. Once again, to keep costs low, 7 Brew gives shift leads a greater percentage of tips than baristas INSTEAD of increasing base pay. Yes, baristas (who typically interact more with customers by the way) get a portion of tips taken out of their paychecks to pay shift leads. Pay. Your. Workers.
