Pros
average salary-benefits, very good training in the field.
Cons
culture is old school- lots of long time employees with no ideas or clues to best practices in operations. Newer management locked in battle with old school group, with no clear direction or focus. company is growing fast, but capital should also be used to improve older stores. Many franchisees are very dissatisfied with poor communication (cannot talk to a real person at store support center), mistakes on monthly reports, memos full of errors, facility problems with never ending mistakes that the field ends up trying to resolve. Working in the field is just non-stop fixing problems, communications, and other crisis caused by store support center 's lack of true operational support. Translation- you're always fighting fires out in the field.