7-Eleven reviews

3.4

56% would recommend to a friend

(6,116 total reviews)
avatar

Joe DePinto

59% approve of CEO

47% positive business outlook

7-Eleven has an employee rating of 3.4 out of 5 stars, based on 6,116 company reviews on Glassdoor which indicates that most employees have a good working experience there. The 7-Eleven employee rating is in line with the average (within 1 standard deviation) for employers within the Retail & Wholesale industry (3.5 stars).

Reviews by job title

6K reviews
1.0
Aug 2, 2014
Recommend
CEO approval
Business Outlook

Pros

The customers are great. Most Field Consultants really try, but are hampered by senior management.

Cons

The pay for franchisees are low and it only gets worst every year that you stay in the business. Sales since Joe DePinto took over have have stayed relatively flat (inflation adjusted) while expenses including labor have gone through the roof. Seattle has just passed a minimum wage at $15 an hour. We should see a lot of franchisees losing their stores in Seattle over the next several years. Remember, a lot of these stores are the life savings of the owners.

1.0
Feb 21, 2013
Recommend
CEO approval
Business Outlook

Pros

Co-workers are nice and willing to help out if they can find the time, company has a lot of growth potential, and HQ is located in a great city, decent pay.

Cons

No organization or routines, everything is a fire drill, crazy amount of meetings, most of which do not apply to you but you need to show up just incase someone gets asked a question by the executives and doesn't know the answer (common). Most of my co-workers or new hires say the company was the worst career move of their life, I tend to agree. Turn over is high and people get fired on a whim. Internal tools are extremely out dated and nothing works right, which is made worse by the fast growth. Only a few long term employees know how to work the systems so if they are not around or busy things dont get done quickly and there is no time for new people to really learn how to work these outdated systems.Operations are horrible so nothing really gets done besides a bunch of finger pointing. Additionally, expectations are not in line with realities and when you cant move mountains to make the impossible happen you are on the fast track out the door. I use to read these things and think it was just bitter fired employees saying these things, but speaking as a current employee who is pretty much trapped in this horrible company, dont come here for work or you will be the next to think this was the worst career move of your life.

2.0
Apr 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Good pay, some great people to work with

Cons

Upper management plays favorites, if you’re not in that you’re out. a lot of back stabbing by your peers and nothing is ever done about it.Be prepared to do lots of checklist and lots of pictures, and be prepared to be in call after call after meaningless call. growing franchise income is secondary to selling a slice of pizza, company puts too much focus on food and not the rest of the store, you bully franchisees who are independent contractor but you treat them as employees, very low level employees, companies quick to issue legal notices to franchisees but very slow to fix any problems the franchisees have. If a franchisee doesn’t want to participate in some promotion or anything else going on that company wants, they will get bullied nonstop and called all types of names behind their back when actually it’s their business and if they follow the guidelines of the contract they still get bullied

Viewing 16 - 18 of 6,116 Reviews

Glassdoor has 6,723 7-Eleven reviews submitted anonymously by 7-Eleven employees. Read employee reviews and ratings on Glassdoor to decide if 7-Eleven is right for you.