8x8 reviews

Management has some issues with top down communications. Sometimes management will arbitrarily decide and the lower level staff has to clean up after the fact.

Live in a microcosm where the company has already succeeded when it hasn't. Company sells commodity product. Trying to move into Call Center. A culture that can't see talent after 50 hours of interviews, celebration EVERYWHERE about how LONG someone has been on board, not what they actually have done. Steer clear, this like so many others in industry, are melting down. This company reminds me of the mosquito swimming on his back with an erection screaming "Raise the drawbrdge! Raise the drawbirdge!" They are only now acquiring the products to make a call center work. It'll be a year to 18 months before it does, and then I'll go work for whoever made it work, it absolutely most certainly isn't any SE manager, his boss, the product managers. Ask them how VoIP works, they'll know along with ten million other people. Ask them if they can build a 5,000 agent call center in two locations and your going to end up with doodie all over your hands.