Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Insurance Agent (8) , Member Service Counselor (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Customer Service Representative (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 43 reviews)); "AAA members are great people to help and provide services." ((in 14 reviews)); "The onboarding process and training is amazing" ((in 11 reviews)); "Great work life balance at AAA" ((in 9 reviews)); "Amazing job and coworkers." ((in 6 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 18 reviews)); "poor management" ((in 12 reviews)); "Toxic Leadership, Boys Club, Hours to Pay were terrible, on" ((in 7 reviews)); "Assistant manager was amazing." ((in 5 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , Wayne , New York , North Andover , Garden City , West Springfield , Union , Hamden , Milford , Springfield , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack , Cumberland

AAA Northeast reviews

3.7

67% would recommend to a friend

(251 total reviews)

John Galvin

76% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (251 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 251 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

251 reviews

3.0

Sep 18, 2022

Make this a transitionary job

Member support representative

Recommend

CEO approval

Business Outlook

Pros

Co-workers can be helpful, day goes by quick, and get to learn many different things.

Cons

Pay isn't worth the stress, too much responsibilities, and co-workers who make inappropriate jokes, politicizing everything, and/or talking behind your back. And every once in a while, you'll get members can be obnoxiously rude, cuss you out, or just be flat out discriminatory, just because the company changed something or they don't like our policy. The job is definitely not worth the headache.

AAA Northeast Response

3y

Thank you for your review. We appreciate you taking the time to share your experience working at AAA Northeast. We strive to provide a safe environment for all employees. If you found any behavior to be inappropriate, we’d like the opportunity to look into the matter. Please email us at humanresources@aaanortheast.com.

2.0

Sep 11, 2022

A joke after while

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Changing schedules Over time Work from home Benefits are OK

Cons

Micromanage environment Pay is HORRIBLE for the daily nonsense Technical issues/ server crashes VERY OFTEN New rules every week Employees lie to customers on fees/up charges etc High call volume Everyone is on your back non stop Management don’t care about fair treatment U only matter if you are apart of management You do not get trained correctly based on your actual job description.

AAA Northeast Response

3y

Thank you for your review. We strive to offer a balance of competitive pay and industry-leading benefits as well as training programs to help our employees succeed. What you described does not align with our core values. Please email us at humanresources@aaanortheast.com so we can learn more.

2.0

Jul 20, 2022

An Ok company

Member service representative ii

Recommend

CEO approval

Business Outlook

Pros

Bonuses each year Work remote Job is fairly simple

Cons

No support from management or other departments High call volume

AAA Northeast Response

3y

Thank you for your review. While we may have fallen short of your expectations, we appreciate the time you took to share your experience with us. We’d like to learn more about your experience and the comments you shared. Please email us at humanresources@aaanortheast.com. Thank you.

Viewing 58 - 60 of 251 Reviews

Jobs at AAA Northeast

Digital Travel Advisor

Insurance Sales Agent

Digital Travel Advisor

Insurance Sales Agent

Digital Travel Advisor

AAA Northeast

AAA Northeast reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Make this a transitionary job

A joke after while

An Ok company

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