Does AAA Northeast pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA Northeast employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at AAA Northeast. This rating has improved by 5% over the last 12 months.

How satisfied are employees working at AAA Northeast?

67% of AAA Northeast employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA Northeast 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at AAA Northeast?

Member Service Representative (11) , Member Service Counselor (9) , Insurance Agent (8) , Travel Agent (7) , Insurance Sales Agent (6) , Manager (6) , Travel Advisor (6) , Customer Service Representative (5) , Director (5) , Dispatcher (5) , Life Insurance Agent (5) , Branch Manager (4) , Human Resources (4) , Project Manager (4) , Supervisor (4)

What are the pros of working at AAA Northeast according to real employee reviews?

"Benefits were great and was looking forward to moving up or into different areas of the company." ((in 45 reviews)); "AAA members are great people to help and provide services." ((in 13 reviews)); "Training is great and benefits growth opportunities" ((in 12 reviews)); "Amazing job and coworkers." ((in 5 reviews)); "Great benefits, Good equipment, Great ppl to work with." ((in 5 reviews))

What are the cons of working at AAA Northeast according to real employee reviews?

"Low pay compared to market value for similar positions" ((in 17 reviews)); "Leadership at AAA is lacking in all areas." ((in 6 reviews)); "Assistant manager was amazing." ((in 5 reviews)); "Worse, management will look for any reason — real or fabricated — to terminate employees, especially if it means they won’t have to pay out money owed under the old or new compensation plans." ((in 5 reviews)); "long hours most of the time" ((in 3 reviews))

What are the top reviewed AAA Northeast locations?

Providence , Boston , Wayne , New York , North Andover , West Springfield , Garden City , Union , Hamden , Milford , Springfield , Yorktown Heights , Brick , Hackensack , Newark , Vienna , Saratoga Springs , Vestal , Farmingdale , Long Island City , Maspeth , Nanuet , Yonkers , Newburgh , Utica , Grand Rapids , Portland , Costa Mesa , Los Angeles , Merrimack

AAA Northeast reviews

3.7

67% would recommend to a friend

(255 total reviews)

John Galvin

76% approve of CEO

69% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (255 reviews)

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

AAA Northeast has an employee rating of 3.7 out of 5 stars, based on 255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA Northeast employee rating is in line with the average (within 1 standard deviation) for employers within the Management & Consulting industry (3.7 stars).

Reviews by job title

255 reviews

1.0

Jul 18, 2022

Not the greatest place to work...

Member service counselor

Recommend

CEO approval

Business Outlook

Pros

I appreciated that during Covid in 2020 they kept everyone employed by letting us all work from home. They even provided the equipment so basically you just needed high speed internet access to be able to work Overtime was usually available especially on the weekends and during inclement weather.

Cons

This is a high volume call center. Alot of the customers are extremely rude and verbally abusive. I feel like management lets the customers get away with how they speak to us. I have been cussed out and even threatened with bodily harm. also another annoying issue is micromanagement from work force. I should not have to be questioned about my bathroom breaks, just saying, or if I am 5 minutes late coming back from lunch. when you work from home things happen.

AAA Northeast Response

3y

We’ll be sure to pass your feedback along for further consideration. In the meantime, if you’d like to share more with us please email humanresources@aaanortheast.com. Employee welfare is of critical importance to us. Thank you again!

2.0

Feb 7, 2022

Not for me.

Insurance sales agent

Recommend

CEO approval

Business Outlook

Pros

Not many to be honest, in this department you are just another number. They seem to go out of their way to make you feel unvalued.

Cons

Management have no direction and there are no programs or initiatives to promote from within the sales department. They create unposted positions and hire from outside the company.

AAA Northeast Response

4y

Thank you for taking the time to share your experience. We appreciate and value your input as an employee. We value all employee feedback. We would like to learn more about what specifically it was that was not positive here and how we can improve. Please email us at Humanresources@aaanortheast.com

3.0

Jan 19, 2022

Member Services Rep.

Roadside assistance

Recommend

CEO approval

Business Outlook

Pros

Flexible, Time Off, Incentives, Scheduling.

Cons

Too Much Incompetence, Employees With A Bad Attitude.

AAA Northeast Response

4y

Thank you for taking the time to share your experience working at AAA Northeast. We will share your feedback with our hiring team for further review.

Viewing 61 - 63 of 255 Reviews

Jobs at AAA Northeast

Digital Travel Advisor

Insurance Sales Agent

Digital Travel Advisor

Insurance Sales Agent

Digital Travel Advisor

AAA Northeast

AAA Northeast reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Not the greatest place to work...

Not for me.

Member Services Rep.

Jobs at AAA Northeast

AAA Northeast reviews FAQs

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