Does AAA The Auto Club Group pay their employees well?

According to anonymously submitted Glassdoor reviews, AAA The Auto Club Group employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at AAA The Auto Club Group. This rating has been stable over the past 12 months.

How satisfied are employees working at AAA The Auto Club Group?

43% of AAA The Auto Club Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated AAA The Auto Club Group 3.2 out of 5 for work life balance, 3.1 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at AAA The Auto Club Group?

Insurance Agent (81) , Customer Service Representative (42) , Insurance Sales Agent (36) , Licensed Insurance Agent (32) , Manager (24) , Travel Agent (21) , Dispatcher (17) , Member Representative (13) , Member Service Representative (13) , Sales Associate (12) , Claims Adjuster (11) , Customer Service Representative (CSR) (11) , Sales (11) , Travel Consultant (11) , Claims Representative (10)

What are the pros of working at AAA The Auto Club Group according to real employee reviews?

"Benefits start after 30 days and they are actually good and affordable." ((in 122 reviews)); "Good pay and progression etc" ((in 79 reviews)); "I met some great people at Auto Club South and they really tried to establish a family atmosphere." ((in 40 reviews)); "Benefits Big company Very friendly Work from home" ((in 30 reviews)); "Good work life balance professional" ((in 29 reviews))

What are the cons of working at AAA The Auto Club Group according to real employee reviews?

"Direct managers have no control over what happens in their offices." ((in 25 reviews)); "Bad Upper Management in Michigan is ruining this company" ((in 21 reviews)); "Low salary compared to documented competition." ((in 16 reviews)); "Everyday you got punished, and bullied by directors, and supervisors." ((in 16 reviews)); "Poor management and leadership." ((in 11 reviews))

What are employees saying about AAA The Auto Club Group layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about AAA The Auto Club Group layoffs and their outlook for job security at AAA The Auto Club Group in 2026.

What are the top reviewed AAA The Auto Club Group locations?

Dearborn , Tampa , Denver , Charlotte , Detroit , Grand Rapids , Heathrow , Atlanta , Orlando , Costa Mesa , Omaha , Nashville , Chicago , Saint Louis , Los Angeles , Aurora , Coppell , Raleigh , Knoxville , Pittsburgh , Lake Mary , Saint Petersburg , Greensboro , Burnsville , Colorado Springs , Miami , Madison , Milwaukee , Warren , Fort Myers

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AAA The Auto Club Group

AAA The Auto Club Group reviews

3.1

43% would recommend to a friend

(1,128 total reviews)

Joe Richardson

61% approve of CEO

51% positive business outlook

Ratings by category

3.7

Diversity & inclusion

3.3

Compensation and benefits

3.2

Work/Life balance

3.1

Culture & values

2.9

Career opportunities

2.7

Senior management

AAA The Auto Club Group has an employee rating of 3.1 out of 5 stars, based on 1,128 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AAA The Auto Club Group employee rating is in line with the average (within 1 standard deviation) for employers within the Insurance industry (3.6 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

4.0

May 29, 2026

Valuable experience but slow advancement and high pressure

Branch specialist i

Recommend

CEO approval

Business Outlook

Pros

Customer Service Experience Interpersonal dynamics experience Sales experience Multiple software and platform tools

Cons

Manage duties/responsibilities and a busy environment (customer-facing) Meet or exceed the required goals for bonuses Room for advancement or growth is contingent upon meeting/exceeding goals Room for growth or advancement is a slower process with fewer openings

AAA The Auto Club Group Response

1mo

Thank you for taking your time to write a review! I see you are located in California, which we, AAA the Auto Club Group unfortunately do not hire or work within. Your experience is based on another AAA Club under the AAA National brand.

5.0

May 27, 2026

Great pay and benefits, but expect long hours

Sales representative

Recommend

CEO approval

Business Outlook

Pros

Great pay and benefits, rewarding career.

Cons

hours are long and goals can be demanding.

AAA The Auto Club Group Response

1mo

Thank you for taking the time to provide us with a review. We are happy to hear you’ve enjoyed your experience as an ACG employee! We truly appreciate your feedback as a current employee.

3.0

May 22, 2026

Supportive coworkers and benefits, but pay is lacking

Insurance agent

Recommend

CEO approval

Business Outlook

Pros

Co workers and benefits some support

Cons

Pay and schedule and management

AAA The Auto Club Group Response

1mo

Thank you for taking the time to provide us with a review! We greatly appreciate and value your feedback as a former employee. If you’d like to provide additional feedback on your experience or discuss anything further with our team, please feel free to reach out to us at TalentAcquisition@acg.aaa.com!

Viewing 28 - 30 of 1,128 Reviews

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Jobs at AAA The Auto Club Group

Applications Consultant

Applications Consultant

Fleet Dispatcher (On-Site)

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AAA The Auto Club Group

AAA The Auto Club Group reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Valuable experience but slow advancement and high pressure

Great pay and benefits, but expect long hours

Supportive coworkers and benefits, but pay is lacking

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