Is ADP a good company to work for as a Associate Customer Service Representative?

Associate Customer Service Representative professionals working at ADP have rated their employer with 3.9 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Associate Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Associate Customer Service Representative interview questions at ADP .

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (380) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"Great benefits and longevity with a company who's credit rating always renamed above the entire country itself." ((in 1656 reviews)); "Flexible and good work life balance" ((in 1440 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1436 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1057 reviews)); "Very flexible and good pay" ((in 740 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 825 reviews)); "low salary and very influenced" ((in 484 reviews)); "Some managers are bad apples but not all" ((in 481 reviews)); "Poor upper management." ((in 151 reviews)); "Can be stressful and long hours" ((in 147 reviews))

ADP Associate Customer Service Representative reviews

3.9

65% would recommend to a friend

(27 total reviews)

Maria Black

Not enough data to show CEO approval

77% positive business outlook

Ratings by demographic groups

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Associate Customer Service Representative employees have rated ADP with 3.9 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Associate Customer Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

27 reviews

5.0

Mar 23, 2022

Simply Awesome!!

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

ADP is the most effective job I have had for my experience. I am able to take my knowledge and make the most of it. Awesome Leadership Great workplace Positive atmosphere Family oriented Great Management Great pay/benefits

Cons

I have only been working here for 5 months so I don't have any Cons at the moment.

ADP Response

4y

Thank you for the fantastic review! We are thrilled that you love working at ADP and appreciate the positive feedback you have shared.

4.0

Mar 17, 2022

Great company, deceiving role

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

Healthy work environment. Good location, office/ WFH hybrid schedule, decent benefits.

Cons

The role itself was deceiving at the time of interview. The responsibilities were accurate enough but failing to communicate in a call center environment.

4.0

Feb 2, 2022

Great place but needs better training

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

Great culture Great benefits Lots of room for growth Stocks are nice

Cons

Not enough training Training not up to date Support structure not the best Needs update on systems and devices

ADP Response

4y

We really appreciate your review and rating. Thank you for sharing insights with us on Glassdoor. Your feedback is valuable to us.

Viewing 19 - 21 of 27 Reviews

Jobs at ADP

Customer Service Representative/Call Center/Client Support

Customer Service Representative / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

ADP

ADP Associate Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Simply Awesome!!

Great company, deceiving role

Great place but needs better training

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