Is ADP a good company to work for as a Associate Customer Service Representative?

Associate Customer Service Representative professionals working at ADP have rated their employer with 3.9 out of 5 stars in 27 Glassdoor reviews. This is a higher than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Associate Customer Service Representative Jobs at ADP now and start preparing for your job interview by browsing frequently asked Associate Customer Service Representative interview questions at ADP .

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1643 reviews)); "Flexible and good work life balance" ((in 1433 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Very flexible and good pay" ((in 756 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 829 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 476 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 148 reviews))

ADP Associate Customer Service Representative reviews

3.9

65% would recommend to a friend

(27 total reviews)

Maria Black

Not enough data to show CEO approval

77% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (27 reviews)

Ratings by demographic groups

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Associate Customer Service Representative employees have rated ADP with 3.9 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Associate Customer Service Representative professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Associate Customer Service Representative professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

27 reviews

4.0

Sep 27, 2021

Growth

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

Good company to learn and grow.

Cons

Flexibility to work fully remote.

5.0

Sep 14, 2021

Best work experience of my life!

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

- Great Benefits -Great Pay(especially for new graduates) - Exceptional Work Environment -Amazing Leadership - Lots of room for growth

Cons

There are non cons at this moment.

ADP Response

4y

We are so happy you enjoyed your time at ADP!

2.0

Sep 1, 2021

Great front line management; terrible role

Associate account manager

Recommend

CEO approval

Business Outlook

Pros

Managers are the best around

Cons

No work life balance, very stressful, not enough training, you basically need to have a strong understanding of payroll taxes to do well

ADP Response

4y

Thank you for sharing your ADP experience with us on Glassdoor. We appreciate the insights and analysis. Your feedback is valuable to us as we strive to have the best working experience in the industry.

Viewing 22 - 24 of 27 Reviews

Jobs at ADP

Customer Service Representative / Call Center / Client Support

Customer Service Representative/Call Center/Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

Customer Service Rep / Call Center / Client Support

ADP

ADP Associate Customer Service Representative reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Growth

Best work experience of my life!

Great front line management; terrible role

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