ADP Client Relationship Manager reviews

I moved up to a position requiring more work and received the same pay for a full year. I received a great review, and received a %2.6 raise. I make about $25k less than people I work with doing the same job with less education and hourly with no OT. If my work isn't done I am told I "cannot" work more than 40 hours, but if I listened my client would often be very upset due to amount of work and attention the require. New takeover is unsettling and people who had flexibility to work from home or less than 40 hours have to come in every day and if you didn't put in 40 hours, they made you a contractor. I started looking for other opportunities.

Lack of clear communication around career paths and growth opportunities. Employees should absolutely be responsible for driving their own career progression, however guidance and input from management around how to get from point A to point B or beyond is minimal and generalized at best. I've only briefly felt that any of the six managers that I've had in my time here has taken a true interest in my career potential with the organization. Accountability does not come standard. In my opinion, it is unacceptable to send an email to a client that contains spelling errors, poor grammar, and three different fonts because the sender hasn't taken time to proof read. It should be a basic aspect of working in a professional/corporate environment, but that's not always the case here. There has been a big training initiative as it relates to a "stellar" standard with all client interaction, but at the end of the day nobody seems to be enforcing it. The quality of work can vary greatly from one employee to another, even within the same account, yet it seems that very rarely is anyone held accountable for sub-par delivery unless the client complains loudly enough.