Is ADP a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at ADP have rated their employer with 3.6 out of 5 stars in 22 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Analyst Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at ADP .

Does ADP pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at ADP with 3.4 out of 5 stars based on 22 anonymously submitted employee reviews. This is 2.9% worse than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at ADP.

How happy are Client Support Analyst professionals working at ADP?

55% of Client Support Analyst employees at ADP would recommend their employer to a friend. This rating has decreased by 38% in the past 12 months. Client Support Analyst professionals have also rated ADP with a 3.9 rating for work-life-balance, 2.3 rating for diversity and inclusion, 3.0 rating for culture and values and 3.0 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (303) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (222)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1629 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1447 reviews)); "Flexible and good work life balance" ((in 1440 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1083 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 771 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 838 reviews)); "Some managers are bad apples but not all" ((in 483 reviews)); "low salary and very influenced" ((in 468 reviews)); "Middle and upper management had too much change in personnel and directions. it was very discouraged and confusion." ((in 160 reviews)); "Hours are long and unflexible" ((in 155 reviews))

ADP Client Support Analyst reviews

3.6

55% would recommend to a friend

(22 total reviews)

Maria Black

100% approve of CEO

57% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Analyst employees have rated ADP with 3.6 out of 5 stars, based on 22 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Information Technology industry (3.7 stars).

Reviews by job title

22 reviews

1.0

Feb 2, 2021

confusion

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

you get to go home. you get insurance. You get to go home

Cons

You have to come into work. They berate you. You have to come back from lunch.

ADP Response

5y

Thank you for bringing these situations to our attention. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com

1.0

Oct 28, 2020

Don’t do it

Senior account manager

Recommend

CEO approval

Business Outlook

Pros

Friendships made the job tolerable but not enough to stay

Cons

Terrible training for customer support

ADP Response

5y

Thank you for sharing your insights with us on Glassdoor. We appreciate your assessment and are sorry to hear about your disappointing training experience. Your review helps us improve our overall processes and we will share your feedback.

1.0

Aug 5, 2020

Toxic Micromanagement Environment that Doesn’t Value Black Women

Client support analyst

Recommend

CEO approval

Business Outlook

Pros

Nothing. I was going to say new facility but it’s not worth dealing with this work environment.

Cons

-Lack of support from HR when dealing with harassment. -Micromanagement. -Management lacks competency. -Does not value black employees especially in lower level positions. -Slow career advancement. -Work environment gives call center vibes. -No transparency. -No career stability ADP decided to go in a new direction and laid off all smaller locations as well as those who WFH. -Associates Relation Department is bias and just like HR does not support employees.

ADP Response

5y

Thank you for taking the time to write this review and for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment and are treated fairly without regard to their race, color, creed, religion, national origin, age, sex, marital status, lawful alien status, non-job related physical or mental disability, veteran's status, sexual orientation, gender identity or expression, genetic information, pregnancy or any other basis prohibited by law.

Viewing 16 - 18 of 22 Reviews

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ADP Client Support Analyst reviews

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confusion

Don’t do it

Toxic Micromanagement Environment that Doesn’t Value Black Women

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