Is ADP a good company to work for as a Client Support Associate?

Client Support Associate professionals working at ADP have rated their employer with 3.2 out of 5 stars in 398 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Associate Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Associate interview questions at ADP .

Does ADP pay Client Support Associate employees well?

Client Support Associate professionals rate their compensation and benefits at ADP with 3.0 out of 5 stars based on 398 anonymously submitted employee reviews. This is 15.4% worse than the company average rating for salary and benefits. Find out more about Client Support Associate salaries at ADP.

How happy are Client Support Associate professionals working at ADP?

41% of Client Support Associate employees at ADP would recommend their employer to a friend. This rating has decreased by 13% in the past 12 months. Client Support Associate professionals have also rated ADP with a 2.8 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.3 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1668 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 755 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 833 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 158 reviews)); "Can be stressful and long hours" ((in 150 reviews))

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ADP

ADP Client Support Associate reviews

3.2

41% would recommend to a friend

(398 total reviews)

Maria Black

50% approve of CEO

44% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.3

Culture & values

3.2

Career opportunities

3.0

Senior management

3.0

Compensation and benefits

2.8

Work/Life balance

Client Support Associate employees have rated ADP with 3.2 out of 5 stars, based on 398 company reviews on Glassdoor. This indicates that most Client Support Associate professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Associate professionals compared to other employers within the Information Technology industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

Veteran status

Reviews by job title

398 reviews

3.0

Feb 11, 2022

.

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Open mindedness and room for growth

Cons

Disconnect between departments Extreme feeling of being burnt out

ADP Response

Thank you for sharing your viewpoint. We will share your insights with our leaders, so we can better improve our process.

3.0

Feb 2, 2022

Okay, but overwhelming

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great collegues and connecting with others is somewhat okay.

Cons

- Will be overwhelmed with clients, especially as a client account manager. AKA workload is too much. - Feedback given to leadership is turned back on you, for example, what can YOU do to resolve any problems or the workload you have, rather than managers seeing that their people are overloaded

ADP Response

Thank you for your insights and assessment regarding your time with ADP. We appreciate you taking the time to invest in writing this review.

1.0

Feb 2, 2022

Overworked and Underpaid

Account manager

Recommend

CEO approval

Business Outlook

Pros

- open-door policy - decent PTO - decent 401K

Cons

- being an account manager means doing your clients' jobs - you are expected to do the work of other account managers - inbound call taking nonstop for clients that are not apart of your client base unable to get your work done but managers only being concerned with NPS scores - huge client base with hundreds of client contacts which makes it nearly impossible to actually attend to one - clients are not trained on the products and neither are employees - the company in itself is too large so there are positions within the company based solely so you can ask the questions from your clients that you have no clue how to answer - very poor service model - you are expected to be a robot with no emotion, but just willing to serve your client no matter what

ADP Response

Thank you for providing your insight into your experience working for ADP. We appreciate your feedback and we encourage you to reach out to your leaders or site HR team and discuss the details so that we may address them and make sure they receive the right attention and action.

Viewing 217 - 219 of 398 Reviews

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ADP Client Support Associate reviews

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Okay, but overwhelming

Overworked and Underpaid

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