Pros
The company can do payroll well - it fakes other areas but does payroll really well. Trying to develop new front-end apps.
Cons
The President of NAS does not comprehend the complexities of large clients. He came from Total Source, as did one of his GM's, and they manage by blame, not positive leadership. The decisions in cutting implementation and customer service is causing a decrease in ADP's pride which was client longevity. If a client wants to upgrade to a newer service it takes 16 months BEFORE THEY START because they do not have the resources. Large account service for companies on the Affordable Care Act Service was a disaster because they don't have the service resources since the President laid off all the good implementation and service teams. At the last client conference the ADP personnel working the meeting were beside themselves because the President of NAS lied to the clients saying ADP had a new intuitive Power User front-end. It's not even being developed. The CEO has a real problem with NAS because it's a problem that may not be unwound. Finally, the President of NAS is not a person who anyone can talk to. He yells, throws papers, and is arrogant. He does not treat employees with respect. It's very sad.