ADP reviews

3.8

71% would recommend to a friend

(22,318 total reviews)
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Maria Black

81% approve of CEO

70% positive business outlook

ADP has an employee rating of 3.8 out of 5 stars, based on 22,318 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ADP employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.7 stars).

Reviews by job title

22K reviews
3.0
Dec 11, 2024
Recommend
CEO approval
Business Outlook

Pros

Career opportunities, freedom to move about the company and learn new skills in different roles. Fair pay, raises, incentive bonuses etc. Benefits are good, HSA and FSA available, 401k.

Cons

The new Lyric HCM platform (formerly known as Lifion) has made more people leave in five years than I've seen combined in almost the last 20 years. All of the people who told us how it's going to be the next great thing have all dropped like flies the last 5 years too. Not even the ones who helped to get this off the ground during its infancy could tolerate the stress of staying around to see it come to fruition. The amount of turnover here in unlike anything I've ever seen.While SBS and Major accounts are imperfect, they are a utopia compared to working with this system and the leaders who have since taken over. ADP as a whole is a great company but stay away from here if you at all value your mental health.

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ADP Response
1y
Thank you for sharing your insights and review with us on Glassdoor.
1.0
Nov 19, 2024
Recommend
CEO approval
Business Outlook

Pros

- Big name helps get you in the door with a lot of customers

Cons

- Management lacks experience and training and development in general is horrendous. They do nothing to “coach” and simply manage by dashboard. You will not grow as a sales rep here. - It’s clear the company makes short sited decisions so numbers look pretty on paper for shareholders (although this is most publicly traded companies). - Any sales person at ADP can sell any product so you spend more time competing and fighting internally than actually selling against competitor products (Paychex, Paylocity, etc). It’s hard to cold call prospects when you are the 7th ADP rep to call that day. When you do finally find a way to get in the door and close a deal you will be forced to split commissions because someone had a bogus lead in Salesforce. - I’ve never worked for a company with more politics and red tape in my life. The culture is extremely toxic. I’ve worked at a lot of large companies and none destroyed my mental health quite like this one. They make it very hard to do business with any kind of ethics or integrity. - the product itself is poor making it impossible to leverage referrals. - Run don’t walk and find another opportunity.

2.0
Nov 17, 2023
Recommend
CEO approval
Business Outlook

Pros

Many areas to transition to within the company, good benefits, great teammates, base salary is good.

Cons

No culture. Too many partners internally that have their hands out for little to no work. Comp plans are very poor and vertical teams within the org are put against each other as you jocky for the "wins". Zero accountability for mistakes that kill deals, slow responders when issues are important for clients, misinformation constantly is shared that effects client experience. When you sell a deal, nearly every time the order is incorrectly keyed into the system and commissions earned are clawed back or take months to receive.

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ADP Response
2y
Hello and thank you for providing your insight into your experience working for ADP. ADP prides itself on creating and maintaining a workplace where employees work in a professional environment and are treated fairly. We appreciate your feedback and advice and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at 1-877-878-4811 or hr.associate.relations@adp.com
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