The pay wages for the roles in service and implementation do not measure up to the enormous workload. 500 employees were laid off at the beginning of the pandemic, business picked up and we were understaffed. Leadership did not make adjustments to the metrics for those taking inbound calls even though they knew we were short staffed and unable to handle the high call volume. More work is piled on top of what associates are already managing. I'm also disappointed in how ADP handled the return to office to ADP One locations. Associates were not given notice or the option to choose if they wanted to return to the office. Covid changed a lot of things and now everyone needs to adjust. When I recently left the company, I submitted my timesheet for hours worked and was only paid for vacation and overtime. I was told by HR and my manager that I was paid current and would not be paid for my 80 hours that I worked. We are paid for our hours worked afterwards not in advance. On our pay days our timesheets are due and we are paid the following pay day. No one was able to give me a thorough explanation of why I'm not being paid for hours worked. The policy says we are expected to work up until our last day and I honored that. I was never paid in advanced for hours that had not been worked or submitted yet. I've never been advised by any ADP recruiter of this so called "current" pay cycle. I would also advise anyone who applies that if you are with the company less than 3 years, you will lose your employer contribution. It goes back to the company. I am very disappointed in ADP now that I see how they treat employees who leave them. I will no longer recommend anyone I know to apply with this company.
