AIR MILES reviews

Thank you for sharing your perspective. Our Customer Care Ambassadors are the voice of the AIR MILES brand and we aim to provide a fun environment and the right challenges to keep all of our Associates engaged and motivated. We make it a priority to invest in our career development programs and resources to give our Associates the tools they need to succeed. I agree that the environment can have high-pressure and high demands to best support our vision. Creating a world-class experience for our Collectors is important for us and we are proud to be recognized in the top 5% of call centres in Canada for this reason. While we aim to provide the right challenges to keep our Associates engaged and motivated, we also value work-life balance and offer many benefits to support mental and physical wellbeing to help avoid burnout. Thanks again for providing feedback and I wish you all the best. Dimitri Benak, VP, People and Culture

Thank you for your review. We often receive praise on our unique, open-concept office space which we designed to create a workplace where our Associates feel challenged and inspired. While we miss the face-to-face collaboration, the buzz and the energy within our office spaces, we’ve been actively working on initiatives to bring our culture to life and stay connected while working remotely. The health, safety and comfort of our teams is our biggest priority, and we are looking forward to the day that we can reopen safely. We will ensure a slow and flexible transition for all our Associates to enjoy both our office space and the comfort of their home, and purpose will play a pivotal role in this transition. Thank you again for your feedback. I wish you all the best. Dimitri Benak, VP, People and Culture