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      AIR MILES

      Part of BMO Financial Group

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      AIR MILES reviews

      3.4

      48% would recommend to a friend

      (470 total reviews)

      Shawn Stewart

      62% approve of CEO

      34% positive business outlook

      Ratings by category

      3.7

      Diversity & inclusion

      3.6

      Culture & values

      3.6

      Work/Life balance

      3.4

      Compensation and benefits

      3.0

      Senior management

      2.8

      Career opportunities

      AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      470 reviews
      1.0
      Mar 5, 2015

      Terrible experience working here

      Customer care leader
      Recommend
      CEO approval
      Business Outlook

      Pros

      Anniversary miles, health benefits, location

      Cons

      Upper management does not walk the talk, they want to be a Top Employer of Choice yet they don't care about their employees nor invest the time and money in elevating their engagement. Their contact centre is like a maquiladora factory. Sell, sell, sell,wow the Collector with amazing Customer Service but there is no flight availability, the wait times to get to am Agent is ridiculously long and abusive and the taxes charged for a flight are outrageous. Yet Agents are expected to excel their KPO's and have high Customer Sarisfaction results when the company makes Collectors wait longer than 30 minutes.

      4.0
      Mar 4, 2015

      No company is perfect - this one is not bad at all

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Health benefit - good remuneration - lots of training opportunities

      Cons

      Demanding - sometimes irreallistic goals - workload not always distributed evenly - some managers are very young and lack management skills

      2.0
      Feb 16, 2015

      Good Company that is being Run poorly!!

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits are great.. 2 weeks Sabbatical ever 5 years, Good vacation time provided and Anniversary airmiles.

      Cons

      Political! Extremely unrealistic expectations.. Pay is good, however the hours that you are expected to put in are demanded; expect to work 11 hr days. you are not truly appreciated for your work even though you are told - it is not by any mean the truth.

      Viewing 430 - 432 of 470 Reviews
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      ReviewsAIR MILES reviews

      Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.