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      AIR MILES

      Part of BMO Financial Group

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      AIR MILES reviews

      3.4

      48% would recommend to a friend

      (470 total reviews)

      Shawn Stewart

      62% approve of CEO

      34% positive business outlook

      Ratings by demographic groups

      AIR MILES has an employee rating of 3.4 out of 5 stars, based on 470 company reviews on Glassdoor which indicates that most employees have a good working experience there. The AIR MILES employee rating is in line with the average (within 1 standard deviation) for employers within the Media & Communication industry (3.7 stars).

      Reviews by job title

      470 reviews
      3.0
      Jan 23, 2023

      Good Worklife balance

      Software developer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people you work with all well worth it. Work life balance is great. If you are happy to be a non-manager level employee for the rest of your life, then this is a great place. Benefit - Great, perks - Great. Stress moderate to low.

      Cons

      There is little room to move up and major pay increases are few and far between. This is not somewhere you go to bloom, this is somewhere you go to wait until your next opportunity. Get your raises somewhere and then come back.

      avatar
      AIR MILES Response
      3y
      Thank you for taking the time to write a thorough review for us! Work life balance is something we strive to create for our Associates and we are glad to hear your positive feedback about that. We are happy to hear you are enjoying the benefits and perks that we offer as well! We appreciate your feedback regarding opportunities for growth within the organization. We are committed to empowering and supporting our Associates to drive professional development and career growth. We are continuing to evolve our Career Level Framework and our Learning and Development benefits to facilitate and encourage internal mobility. We encourage you to speak with your direct manager about your career goals and growth opportunities within the company. We have a dedicated Total Rewards team that conducts regular labour market reviews and analyses to ensure our pay grades are competitive with industry standards. This helps us to make informed decisions on how we compensate our Associates and conduct pay adjustments. Thank you again for leaving us your feedback! Dimitri Benak - VP, People and Culture
      4.0
      Jan 23, 2023

      Good company

      Financial analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits and support for employees

      Cons

      Work can be repetitive sometimes

      avatar
      AIR MILES Response
      3y
      Thank you for sharing your feedback! We are glad that you are enjoying the perks of working at AIR MILES such as our flexible health and dental benefits, wellness resources and other additional support we offer to our Associates. Positive changes are always being made to our wellness program as our Associate's wellness is always top of mind. To start the year off strong in 2023, we introduced 7 Wellness days throughout the year, these are 7 additional paid days off for all Associates to refresh, recharge and spend it however they choose! We value and recognize the importance of helping our Associates grow and feel challenged in their everyday work. We encourage you to speak with your direct manager for potential opportunities to take on new projects or challenges within your department or for growth in general. Please also feel free to reach out to our Talent Acquisition team to explore available opportunities with them as well. Thanks again for your feedback. Dimitri Benak - VP, People and Culture Dimitri Benak - VP, People and Culture
      1.0
      Jan 21, 2023

      Avoid Working Here At All Cost

      Travel specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Nothing good, run for the hills

      Cons

      Over 60 calls per day Bad management on all levels HR is no help Slave labor The whole program is a scam and not even the head of the company believes in his own product For a company that advertises its self of travel, nothing they offer is a good deal. Best they can do is trick you into getting a credit card for some supposed deals

      avatar
      AIR MILES Response
      3y
      Thank you for taking the time to share your experience working with us! We are proud that the AIR MILES Reward Program is one of Canada’s most recognized loyalty programs in the travel industry– we have recently been awarded for building a best-in-class travel experience by being a repeat winner at the 7th Annual Agency Elite Awards by Delta Airlines, Air France, and KLM. We strive everyday to make the program more accessible and flexible for our Collectors. One of the ways we have done just that is by lowering the amount of Air Miles needed each year to achieve the AIR MILES Gold or Onyx status, making it easier for our Collectors to reach these higher level tiers so they can redeem rewards faster and more frequently. Our Frontline Ambassadors within our Customer Care team are essential in directly driving the value of the program and we are grateful for the time you’ve worked with us! We recognize that being a part of our Customer Care team can sometimes be demanding and may come with high pressure, however, we’ve recently introduced multiple channels (Chat, social media and Chatbot) for Collectors to contact us and resolve issues beyond phone support alone. We will continue to seek new ways to improve the experience both for our Ambassadors, as well as our Collectors. Thanks again for your feedback. Dimitri Benak - VP, Culture and People
      Viewing 79 - 81 of 470 Reviews
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      ReviewsAIR MILES reviews

      Glassdoor has 562 AIR MILES reviews submitted anonymously by AIR MILES employees. Read employee reviews and ratings on Glassdoor to decide if AIR MILES is right for you.