AIR MILES reviews

Thank you for taking the time to share your feedback! I’m glad to hear that you enjoyed our beautiful office space and the perks and amenities that we offer to associates who like to have the option of working in a shared space. I really couldn’t agree with you more regarding your comment about good management. I’m proud of the strong leadership team that we have built at AIR MILES. We have recently been named one of Canada’s Top Employers for Young People in 2023, for the 12th year in a row. We take great pride in providing structured support and delivering programs that the new generation of workers need to thrive in their careers. In addition to our training calendar and Learning and Development programs, we also offer a tuition reimbursement benefit, and have launched an evolving Career Level Framework that allows for Associates to grow and progress in their careers within the organization. We set targets for ourselves to fill no less than 30% of our open roles through internal movement to recognize the talent who is ready for a role at the next level. It’s inevitable that some of Associates will leave the organization eventually, but I am very pleased that we have been able to create an environment where so many have been able to experience career advancement. All the best, Dimitri Benak - VP, People and Culture

Thank you for your feedback! I’m glad to hear that you are enjoying the benefits of our remote-first work model and our strong focus on regular Associate engagement activities, which do tend to include some pretty amazing prizes. Thank you for sharing your experience working in our call center. The frontline Ambassadors in our Customer Care department are essential in driving program value for Collectors, even beyond issue resolution. The pressure can be high in these roles, but our aim is to allow for more balance to our Ambassadors by introducing multiple channels in addition to phone support that they can leverage to help direct Collectors in resolving their issues. We will continue to look for new ways make Collector’s touchpoints with Customer Care simples and more intuitive, both for the benefit of our valued Ambassadors, as well as for our Collectors. Thanks again for your feedback! Dimitri Benak - VP, People and Culture