AIR MILES reviews

Thanks for leaving your feedback. We offer a competitive benefits plan for all of our full-time and part-time, permanent Associates from their very first day. We also place a large focus on rolling out programs and resources geared toward Associate’s physical and mental wellness. We hope that Associates are taking advantage of all the benefits available to them. I’m sorry that your experience at AIR MILES did not match our intention of being the best place to work. The work environment is fast-paced and we do have high expectations in order to best support our Collectors. Creating and maintaining a strong and effective Customer Care Centre is extremely important to us. In fact, AIR MILES is ranked in the top 5% of call centres in Canada for providing a world-class experience to our over 10 million Collectors. Our Customer Care Ambassadors take a proactive, unscripted approach to problem-solving and we provide them with robust tools and self-service options to support them. The goal is to keep it simple and work smart – and fast! It certainly is a rewarding role, but we understand it’s not for everyone. Thank you again for leaving a review. We wish you all the best in your career. Dimitri Benak VP, People and Culture

Thank you for sharing your perspective. A 5-star review from a former employee with over 10 years of experience with AIR MILES is something we take pride in. You are correct; we have a diverse workforce and accessibility is important to us. AIR MILES is committed to supporting an environment where we embrace, learn from and celebrate our differences. Our culture, perks and technology are big factors in how we continue to disrupt, innovate and make an impact. Internal mobility is very important to us. This year we are creating a new career-levelling framework so that we can provide more movement and progression opportunities to our Associates. In 2020, 41% of our vacancies were filled by internal transfers and promotions. That’s something we’re really proud of and continue to prioritize. Thanks again for taking the time to leave a review. I wish you all the best. Dimitri Benak VP, People and Culture