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      ARS-Rescue Rooter

      Engaged Employer

      ARS-Rescue Rooter reviews

      3.2

      54% would recommend to a friend

      (1,016 total reviews)
      avatar

      Scott Boose

      56% approve of CEO

      51% positive business outlook

      Ratings by category

      3.6

      Diversity & inclusion

      3.5

      Compensation and benefits

      3.2

      Work/Life balance

      3.2

      Career opportunities

      3.1

      Culture & values

      3.0

      Senior management

      ARS-Rescue Rooter has an employee rating of 3.2 out of 5 stars, based on 1,016 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ARS-Rescue Rooter employee rating is in line with the average (within 1 standard deviation) for employers within the Construction, Repair & Maintenance Services industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      4.0
      Feb 28, 2017

      Management is listening to the feedback from employee engagement surveys.

      Csa
      Recommend
      CEO approval
      Business Outlook

      Pros

      Very family oriented, goes above and beyond to help customers in need. Very professional and committed to excellence. I trust that mgmt. will make the improvements bases on feedback.

      Cons

      Poor communication between dispatch and customer. No consistent follow-up on missed time windows. Customer deserve a complimentary call, leave a message after the 3rd try.

      1.0
      Dec 18, 2016

      CSR

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some of the techs are cool and some coworkers as well. Getting paid is one of the only pros. As I said, some good people.

      Cons

      This company will work you like a dog. And pay you less then everyone else! The classify DISPATCHERS and CSRs as two different things. If you are a CSR, expect to be treated like the lowest level employee for the entire company. They don't give a hoot about he CSR. BUT, get this, the CSR does TWICE as much work as the dispatchers. And get paid less. You have to dispatch and you have to deal with almost all of the customer complaints because customer service "manager" will pawn off all of her work on you. I worked 6 days a week for 90% of the time I was there and I was paid less then everyone else. I'm sure some branches are good to work for. But I would never recommend working for the riverside branch.

      2.0
      Jun 29, 2016

      con mans dream

      Service technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      you can make a lot of money, if you know how to sell stuff or are ok with swindling people

      Cons

      management prefers "techs" that are good at sales or swindling, they give them preferential treatment. If you are an actual technician and are trying to help people without just ripping them off you will be stuck going on warranty calls to fix the swindlers mistakes for peanuts.

      Viewing 79 - 81 of 1,016 Reviews
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      ReviewsARS-Rescue Rooter reviews

      Glassdoor has 1,046 ARS-Rescue Rooter reviews submitted anonymously by ARS-Rescue Rooter employees. Read employee reviews and ratings on Glassdoor to decide if ARS-Rescue Rooter is right for you.